Terms & Conditions
Preliminary Note
In order to assist understanding of these Terms and Conditions, we have provided “In English” summaries of important terms. They appear in bold at the end of each section.
Whilst these paragraphs are designed to aid readers’ understanding, such summaries do not constitute legally binding obligations on the part of either party. They are designed solely to improve reader experience and aid understanding of the underlying contract.
The contract between the parties consists of the non-italicised parts of this document.
1. Definitions and Interpretation
1.1 Definitions
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
Booking
means Your booking for the Equipment and, where applicable, associated Services.
Booking Confirmation
means Our acceptance and confirmation of Your Booking as described in Clause 2.
Business Day
means any day other than a Saturday, Sunday or bank holiday.
Calendar Day
means any day of the year.
Contract
means the contract for the hire of the Equipment (and, where applicable, Services) by You from Us, as explained in Clause 2.
Deposit
means the sum payable at the time of Your Booking that is required to secure Your Booking (some of which may be a Non-Refundable Deposit). We do not require full payment of the Price at the time of making Your Booking.
Equipment
means any equipment, as specifically detailed in the Booking Confirmation, supplied by Us and hired by You subject to these Terms and Conditions.
Hire Period
means the period for which You will hire the Equipment/Services.
Month
means a calendar month.
Non-Refundable Deposit
means part of the Deposit which is non-refundable, as notified to You before entering into the Contract.
Price
means the total price payable for the hire of the Equipment and, where applicable, associated Services.
Security Deposit
means the sum payable under sub-Clause 5.3 to cover the non-return, loss, theft or damage of the Equipment.
Services
means the services provided with some Equipment (for instance the set-up or supervision of Equipment).
Authorised Payment Recipient
means a third party authorised by Us to receive payment on Our behalf.
Supplier
means a third-party supplier appointed by Us to assist in the provision of the Services, including third-party suppliers appointed by AG Events Ltd, including Vivi Events Ltd and AG Music Ltd.
We / Us / Our
means AG Events Ltd, a company registered in England under company number 12724470 of Grey Mare Hill Farm, Durham, DH8 9SJ, and includes all employees and agents of AG Events Ltd.
Website
means www.agevents.co.uk and any other websites owned and maintained by Us that may be notified to You from time to time.
You / Your
means you, the hirer of the Equipment and/or the purchaser of our Services.
1.2 Interpretation
1.2.1 Each reference to writing includes electronic communications.
1.2.2 Each reference to the singular includes the plural and vice versa.
In English:
These definitions explain the key terms used throughout this contract so everything stays clear and consistent.
2. The Contract
2.1 These Terms and Conditions govern the hire of Equipment from Us and, where applicable, the engagement of our Services and form the basis of the Contract between Us and You.
2.2 Nothing provided by Us, including the Website, marketing literature or price lists, constitutes a contractual offer capable of acceptance.
2.3 Your Booking constitutes a contractual offer which We may accept at Our discretion.
2.4 A legally binding contract is created when We issue a Booking Confirmation and/or Invoice.
2.5 Upon receipt of the Booking Confirmation, payment of the Price or Deposit becomes due.
2.6 No signature is required for this Contract to be accepted and binding.
In English:
A binding contract exists once we confirm your booking. You don’t need to sign anything for it to be valid.
3. Your Obligations
3.1 When making Your Booking, You must supply all information reasonably requested by Us. Failure to do so may delay or prevent acceptance of Your Booking.
3.2 Conditions of Use
3.2.1 The venue must have suitable access, loading space and facilities to allow safe delivery, set-up, operation and removal of Equipment.
3.2.2 You must notify Us in advance of any access restrictions, including stairs, lifts, distances or specific timings.
3.2.3 The Equipment area must be clean, clear and free from hazards.
3.2.4 We reserve the right to refuse to operate Equipment if the venue is unsafe or unsuitable.
3.2.5 We will not be responsible for obstruction, nuisance or interference caused by third parties.
3.2.6 Safety is paramount. You are responsible for supervision of Equipment unless staffing is included, and for the behaviour of all users.
3.2.7 We exclude liability for injury, loss or damage caused by misuse of Equipment.
3.2.8 Equipment must not be sub-hired or used unlawfully without Our prior written consent.
3.2.9 We may suspend or close Equipment where conditions become unsafe or participants behave aggressively. The full Price remains payable.
3.2.10 Where required, a suitable 13-amp power supply must be provided unless a generator is specified.
3.2.11 Users must exercise common sense and must not wear or carry items likely to cause injury or damage.
3.3 Insurer Requirements
3.3.1 Equipment must be operated in accordance with manufacturer instructions.
3.3.2 Inflatable and mechanical Equipment must be erected by Us or Our staff.
3.3.3 No visibly intoxicated persons may use Equipment.
3.3.4 Equipment must be supervised by a responsible adult aged 18 or over.
3.3.5 No food, drink, chewing gum or smoking is permitted on Equipment.
3.4 Use of our Suppliers
3.4.1 We may provide the Services directly or through the use of trusted third-party suppliers appointed by Us, including long term trusted partner suppliers such as Vivi Events Ltd and AG Music Ltd.
3.4.2 Where trusted suppliers are used, We remain the sole contracting party and retain full legal responsibility for the provision of the Equipment and Services.
3.4.3 Nothing in these Terms and Conditions creates any contractual relationship between You and any supplier.
3.4.4 AG Events remains fully responsible for your booking.
In English:
We sometimes use our trusted suppliers to help deliver your event, but your contract is always with us and we remain fully responsible for your booking.
4. Hire Period
4.1 Standard hire times are detailed in the Booking Confirmation. Events past midnight are subject to additional charge if not already mentioned.
“All night hire” is 7pm–12am.
“All day hire” is 10am–12am.
If hire time runs past midnight where not agreed prior to your event then a £80 per hour additional charge will be invoiced. Additional time is not always possible and We reserve the right to remove items or end hire at the agreed finish time.
If hire time runs over the agreed finished time a £60 per hour charge will be invoiced (£80 if past midnight). Additional time is not always possible and We reserve the right to remove items or end hire at the agreed finish time.
Set-up time is not included in hire time. As standard We arrive one hour prior to hire time starting unless longer is required.
4.2 Hire may be extended subject to availability and additional charges.
In English:
Your Booking Confirmation confirms timings — check it carefully and inform us in advance if your event will run late.
5. Fees and Payment
5.1 A Deposit or full payment is required to secure a Booking. Deposits are non-refundable.
5.2 At Our discretion, payment of the Price, Deposit or any balance due may be made to an Authorised Payment Recipient. Payment made to an Authorised Payment Recipient shall be deemed payment to Us and shall fully discharge Your payment obligations under the Contract.
5.3 Prices are confirmed at the time of Booking.
5.4 You are liable for repair or replacement costs for damaged or lost Equipment.
5.5 Non-Refundable Deposits may apply and will be confirmed before the Contract is formed.
5.6 Late payments may incur statutory interest and recovery charges.
In English:
If payment is made to another company at our request to assist with your event, it is treated as payment to AG Events Ltd and falls under your contract with us.
6. VAT
6.1 Each company involved in the provision of the Services or receipt of payment operates as a separate legal entity and is not part of a VAT group.
6.2 VAT shall be charged only where applicable and in accordance with UK VAT legislation.
6.3 Where We issue the invoice or receive payment and are VAT-registered, VAT shall be charged at the prevailing rate.
6.4 Where payment is made to an Authorised Payment Recipient that is not VAT-registered, VAT shall not be charged by that entity.
6.5 The routing of payment does not alter the identity of the contracting party but determines VAT treatment in accordance with applicable law.
7. Cancellations
7.1 You may cancel Your Booking at any time before the Hire Period begins.
7.1.1 Cancellations less than 60 days before the Hire Period incur a 100% charge.
7.1.2 Cancellations more than 60 days before the Hire Period incur a 50% charge.
7.1.3 Where part payment has been made, any outstanding balance becomes payable within 7 days.
7.1.6 Non-Refundable Deposits are retained on cancellation.
7.3 Where possible, We may offer an alternative date subject to availability.
7.4 Package bookings cannot have items removed within 60 days of the Event Date.
8. Insurance
We hold public liability insurance of £10,000,000 subject to compliance with these Terms and Conditions.
Insurance excludes incidents involving drugs or excess alcohol.
9. Loss and Damage
9.1 You are responsible for any loss or damage to the Equipment beyond fair wear and tear.
9.2 Any damage or loss must be reported to Us immediately.
9.3 Any pre-existing damage identified at delivery or collection and notified to Us at that time is excluded.
10. Our Liability
10.1 We shall only be responsible for loss or damage that is a foreseeable result of Our breach of these Terms and Conditions or Our negligence.
10.2 Our total liability shall be limited to the Price paid.
10.3 Nothing limits liability for death, personal injury or fraud.
10.4 Nothing affects Your statutory consumer rights.
11. Events Outside Our Control (Force Majeure)
We are not liable for failure or delay caused by events outside Our reasonable control.
12. Communication and Contact Details
Telephone: 0800 298 7895
Email: info@agevents.co.uk
13. Data Protection
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
14. Other Important Terms
14.1 We may assign or transfer Our rights and obligations.
14.2 You may not assign or transfer Your rights without Our consent.
14.3 Invalid provisions are severed without affecting the rest.
14.4 Failure to enforce a right does not waive it.
14.5 No third-party rights arise under the Contracts (Rights of Third Parties) Act 1999.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
16. Promotions and Competitions
16.1 All promotions are subject to availability and may be withdrawn at any time.
16.2 Only one promotion may be used per Booking unless stated otherwise.
By proceeding with a Booking, making payment, or allowing the Hire Period to commence, You confirm that You have read, understood and agree to be bound by these Terms and Conditions.