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We know planning an event may lead to you having many questions to ask. With our years of experience in the industry, we are happy to answer any questions you may have! We have compiled some of our most commonly asked questions and answers below. Happy event planning! 

AG Events FAQs Title Background Image

Frequently Asked Questions 

  • Where can I find out prices or get a quote?
    All of our no obligation quotes are tailor made to your requirements by our team of event experts. We offer incredible savings on package bookings with up to 25% discount for multi-product bookings! Get in touch with us today to receive your custom quote.
  • Do you carry Insurance and Electrical Safety Certificates?
    We carry full Public Liability Insurance up to £5m and all of our equipment is PAT checked annually by our in house electrical department. We can provide a copy of the relevant documents to yourself and your venue if required.
  • What areas of the UK do you cover? Is travel cost included?
    We cover all of the UK! We are based in the North East of England with FREE travel within a 25 mile radius. Travel outside of this radius is calculated at a fair cost per mile.
  • How do I book your services?
    Booking our services is quick and easy! You can get started by filling out our online quote form or giving us a call on 0800 298 7895 to discuss your event needs. Our team will work closely with you to curate the perfect package and services for your event and we'll provide you with a detailed quote via email. Once you're ready to move forward, we'll require a deposit to secure your date and finalise the details of your event. Once the deposit has been received we shall send out your Booking Confirmation via email. Don't hesitate to reach out if you have any other questions regarding our booking process. We're here to help make your event a success!
  • What are the payment options?
    We aim to make booking with us a hassle free and easy experience. For personal clients (Weddings, Birthdays etc.) we require a minimum deposit of around 15% of the total booking amount (you can pay more than this if you wish). The final balance is then due anytime up to 2 weeks prior to your event. Final balance payments can also be made in interest free instalments of £50 or greater at anytime up to 2 weeks prior to your event. For corporate clients, we issue one invoice for the total amount, to save you having to deal with two separate invoices. This can be paid anytime up to 2 weeks prior to your event.
  • What happens if I want to cancel?
    You may cancel your booking at any time before the start of the hire period subject to the following: ​ For Bookings cancelled less than 60 days before the start of the Hire Period, there will be a cancellation charge of 100% of the Price and all sums will be retained by us with payment due for the remaining balance. ​ For Bookings cancelled more than 60 days before the start of the Hire Period, there will be a cancellation charge of 50% of the Price. ​ Our full Terms and Conditions can be found here.
  • How much experience do you have in the events industry?
    The short answer? A lot! AG Events began over 15 years ago as solely a DJ Hire provider for weddings and private events. This then led to us broadening our offerings and providing some of the first ever Photo Booths for hire in the UK; the rest is history! We are now one of the largest event suppliers in the UK, with a huge (and growing) range of products and services, attending thousands of events each year!
  • What sort of events do you provide for?
    We cover all types events including (but not limited to) Weddings, Birthdays, Product Launches, Family fun days, Fundraiser Balls and many more. Whatever the occasion, we can certainly help make it extra special!
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